Francesco V.
Business Operations Specialist · Experienced
Business Operations Specialist, Project Management, Stakeholder Management, Strategic Planning, Process Improvement, Data Analysis, Change Management
Available now.
Professional Profile
Business Operations Specialist with 3 years’ experience in multinational healthcare and life sciences environments, specializing in Business Operations, Process Efficiency, and Continuous Improvement. Proven track record in dashboard development, KPI management, and delivering process improvements that drive operational efficiency and stakeholder satisfaction. Skilled in data analysis, strategic planning, and project management within regulated industries. Experienced in collaborating with international teams and leading digital transformation initiatives. Languages: Italian (C2), English (C2), French (B1).
Experience
Commercial Quality Associate
Boehringer Ingelheim
07/2024 - Present
- Supporting the definition and implementation of the corporate digitalization strategy, organizing and managing cross-functional international initiatives across Italy, IMETA, and RCV fostering global stakeholder collaboration.
- Leading global corporate strategic governance and organizational improvement projects to enhance operational efficiency and strengthen governance across international teams.
- Enhancing operational efficiency in quality processes like batch disposition and complaints management, contributing to faster release time (64% improvement), higher sales volume, patient satisfaction and customer retention.
- Developing PowerBI dashboards for Board presentations to support decision making and KPI monitoring.
- Leading cross-functional strategic projects and workshops aiming to optimize procedure management and governance.
European New Skills Fund Lecturer
CRISE XXI S.C.
09/2023 - 11/2023
- Workforce upskilling, delivering targeted trainings to more than 60 employees on digital skills development and Lean methodologies to enable data driven and operational efficiency as part of human resources digital and project management skills upgrade path of Società Dolce Soc. Coop.
- Partnering with stakeholders to translate organizational priorities into concrete strategic initiatives.
Integrated Marketing & Communication Intern
Boston Scientific
07/2022 - 06/2023
- End-to-end project execution for strategic integrated communication initiatives (campaigns, launches), ensuring the deliverables were aligned to the corporate value proposition contributing to stronger patient experience and satisfaction.
- Stakeholder management and engagement, leading the planning and organization of events with cross-functional teams and
external partners.
- Improving the flow of internal and external communication processes (briefing approvals, asset delivery), accelerating time-to- market.
Education
University of Milan
Degree: Master of Science in Healthcare Management
2020 - 2022
LM-77 Business Administration and Management
Thesis title: Dental studios and organized dentistry: the results of an empirical investigation │ Supervisor: Laura Rita Iacovone
Languages
Italian
C2 - Proficiency
English
C2 - Proficiency
French
B1 - Intermediate
Skills
Hard skills
project management, process improvement, integrated marketing communications, stakeholder management, event planning, staff training and development, lean methodology, operational efficiency, strategic planning, digitization, Business Operations, Continuous Improvement, Data Analysis, Dashboard Development, Reporting, Power Bi, Microsoft Excel, SharePoint, Microsoft Power Automate, Microsoft Power Apps, Stakeholder Management, Process Improvement, Business Modeling, Business Strategy, Asana, Jira, Project Management, KPI Reporting, KPI Monitoring, KPI Analysis, Operational Efficiency, time management, Organizational Design, Corporate Governance, Project Governance, Strategic Thinking, Change Management, Cross-Functional Collaboration, Process Mapping, Lean Management, Leadership
Soft skills
Teamwork, Conflict Management, Analytical Skills, Communication Skills, Problem Solving, Empathy
Field of work
Life Sciences
Certifications
Driving Licences
Class B driving license
Certificates
Pursuing Lean Six Sigma Green Belt
Other information
Interests
Track & Field, Amateur Piano Player